Global Core Return Policy

Mopar Transmission

REMANUFACTURED PARTS CORE RETURN POLICY

CORE RETURN AND CREDIT ELIGIBILITY/REQUIREMENT

By following the guidelines listed in this section, you can receive 100% core credit. If the core return policy is not followed, partial or no credit can be credited back.

  1. Returned cores must be drained completely, fully assembled and complete with the same components provided with the replacement Mopar Reman Part.
  2. Reduced or no credit will be paid for disassembled or incomplete cores.
  3. All cores must be returned in the box or crate in which the replacement Mopar Reman Part was shipped.

CORE RETURN STANDARDS FOR REMAN GASOLINE ENGINES

  1. Improperly drained: 75% charged back of core value
  2. Missing camshaft caps: 100% charged back
  3. Disassembled/Missing components: 75% charged back
  4. Original returnable container missing: 100% charged back
  5. Wrong part received: 100% charged back

REMANUFACTURED SPRINTER ENGINE CORE RETURN

SEE REMAN GASOLINE ENGINES

REMAN TRANSMISSION CORE RETURN STANDARDS

  1. Improperly drained (unit was not entirely drained of fluid or was returned with shop debris): $75.00 chargeback
  2. Diagnostic sheet (warranty unity was received without diag sheet attached): $75.00 chargeback
  3. Missing input/output speed sensor: $50.00 chargeback EACH
  4. Missing solenoid pack: $100 chargeback
  5. Missing torque converter or retainer bracket: 50% chargeback
  6. Missing overdrive: 50% chargeback
  7. Container received with no core (returnable container number not used): 100% chargeback
  8. Disassembled (unit was received in disassembled condition): 100% chargeback
  9. Original container missing: 100% chargeback
  10. Wrong part received: 100% chargeback

REMAN TRANSMISSION SUBASSEMBLY CORE RETURN STANDARDS

Input Clutch Assembly

  1. Bent/Damaged input shaft: 50%
  2. Damaged input clutch retainer: 50%
  3. Missing parts: 50%

Oil Pump Assembly

  1. Damaged reaction shaft: 50%
  2. Damaged pump housing: 50%
  3. Missing parts: 50%

Valve Body Assembly

  1. Bent/Damaged shaft: 50%
  2. Damaged valve assembly: 50%
  3. Missing Parts: 50%

DRAINING POLICY

In keeping with our continuing “Be Green” efforts, it is important that you review our Powertrain Core Return Policies. The procedure to properly drain engine and transmission core units prior to shipping back to Mopar is outlined below.

One of the most common chargeback reasons is improperly drained cores. This standard outlines the fact that all cores must be drained of fluid or a chargeback of $75 per core will be assessed. Adherence to this policy is necessary to protect the environment and comply with environmental regulations. Our drivers have been instructed to pick up only drained cores.

DRAINING GUIDELINES: All assemblies should be drained on a curbed, coated or lined concrete surface with spill controls, including drip pans and absorbents where necessary. If the draining area is outdoors, it should be covered to prevent rainwater from collecting and prevent contaminated run-off from polluting rain and melting snow. Always ensure that you use a funnel to drain fluids directly into an appropriate storage container for proper disposal in compliance with all local environmental standards.

Drain transmissions by removing both the pan and the drain plug. Drain the torque converter separately by tipping at various angles to remove fluid from the hub. Replace the torque converter, pan and plug after draining. Insert the dipstick in the transmission and tighten all bolts on the oil pan to prevent any residual fluid from leaking.

Drain engine oil by removing the fluid and allowing sufficient time to drain fluid. Insert the dipstick in the engine and tighten all bolts and plugs to prevent any residual leaks.

REMANUFACTURED TORQUE CONVERTER STANDARDS

  1. Wrong part received: 100% chargeback
  2. External damage: 75%

REMANUFACTURED STARTER AND ALTERNATOR CORE RETURN STANDARDS

  1. Broken/damaged/cracked electrical connector: 10% (ten percent) chargeback
  2. Broken/damaged/cracked housing casting: 100% chargeback
  3. Missing pulley: 50% chargeback
  4. Wrong part received: 100% chargeback

REMANUFACTURED POWERTRAIN CONTROL MODULES (PCM) CORE RETURN STANDARDS

  1. Damage to control module (physical or heat): 100% chargeback
  2. Wrong part received: 100% chargeback

REMANUFACTURED BRAKE CALIPER CORE RETURN STANDARDS

  1. Casting wear: 100% chargeback
  2. Broken bleeder: 80% chargeback
  3. Bleeder has been drilled, tapped and smaller bleeder installed: 80% chargeback
  4. Casting crack: 100% chargeback
  5. Casting break: 100% chargeback
  6. Wrong part received: 100% chargeback

REMANUFACTURED POWER STEERING PUMP (PSP) CORE RETURN STANDARDS

  1. PSP rotor shaft missing: 100% chargeback
  2. PSP outlet tube cut/damaged: 80% chargeback
  3. PSP reservoir tube missing/damaged: 80% chargeback
  4. PSP broken/damaged/missing connector: 50% chargeback
  5. PSP broken/missing reservoir cap: 10% (ten percent) chargeback
  6. PSP broken cover/mounting holes: 100% chargeback
  7. Wrong part received: 100% chargeback

REMANUFACTURED RACKS AND GEARS (R&P: RACK AND PINION) (SG: STEERING GEAR) CORE RETURN STANDARDS

  1. R&P broken fluid line: 10% (ten percent) chargeback
  2. R&P stripped line threads: 100% chargeback
  3. R&P bent/damaged fluid line: 10% (ten percent) chargeback
  4. R&P missing inner tie rod: 50%
  5. R&P broken/cracked/damaged/missing connector: 50% chargeback
  6. R&P bent/damaged inner tie rod: 50% chargeback
  7. SG broken/damaged sector shaft: 100% chargeback
  8. SG stripped port threads: 100% chargeback
  9. Wrong part received: 100% chargeback

REMANUFACTURED FUEL PUMP CORE RETURN STANDARDS

  1. Broken/damaged/cracked EFP outlet tube: 100% chargeback
  2. Spliced electrical connector: 100% chargeback
  3. Broken/damaged/cracked electrical connector: 80% chargeback
  4. Metal flange is bent: 80% chargeback
  5. Wrong part received: 100% chargeback

CATALYITC CONVERTER CORE RETURN STANDARDS

The following outlines the core deposit on catalytic converters and institutes a 50% chargeback if pipes remain attached effective February 1, 2012:

  1. Catalytic converters must be intact and all pipes must be completely removed prior to return
  2. Mopar will reimburse only 50% of core on returns that do not comply

For any questions, please contact Karen at 888-677-4961.